1. Information We Collect

We may collect information that you provide directly to us, including:

• Your name, email address, telephone number, and mailing or service address.
• Vehicle information such as year, make, model, trim, existing equipment, and project preferences.
• Details about products, installation services, quotes, appointments, warranties, repairs, and customer-support requests.
• Messages, photographs, files, reviews, and other information you choose to submit.
• Your communication preferences and records of your consent to receive communications.
• Transaction and payment-related information. Payment card details may be processed by a payment service provider rather than stored directly by us.

When you use our website, we and our service providers may automatically collect limited technical information such as your IP address, browser type, device type, pages viewed, referring pages, approximate location, and dates and times of visits.

2. How We Use Information

We may use personal information to:

• Respond to questions and provide quotes, product recommendations, and customer support.
• Schedule, perform, and follow up on installations, repairs, and other services.
• Confirm vehicle compatibility and retain project or service history.
• Process transactions and provide receipts, warranty information, and service updates.
• Communicate by telephone, email, or text message in accordance with your choices and applicable law.
• Operate, maintain, secure, troubleshoot, and improve our website, services, and customer experience.
• Detect fraud, prevent misuse, enforce our terms, protect rights and safety, and comply with legal obligations.

3. Text Messaging and SMS

If you opt in to receive text messages from Sound Source, we may send messages related to your inquiry or customer relationship, such as quote follow-up, appointment scheduling and reminders, product or vehicle questions, installation and service updates, and customer support. We will send promotional text messages only when the consent collected from you covers promotional messages.

• Consent: Consent to receive text messages is not a condition of purchasing any product or service.
• Frequency: Message frequency varies based on your requests and interactions with us.
• Charges: Message and data rates may apply depending on your wireless plan.
• Opt out: Reply STOP to cancel text messages. You may receive one final message confirming your opt-out.
• Help: Reply HELP for assistance or call us at 208-233-0011.

We may use a messaging platform, telecommunications provider, or other service provider to deliver and manage messages on our behalf. Those providers may process mobile information only as needed to provide services to Sound Source or as required by law. Mobile information, SMS opt-in data, and consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

For complete program details, review our SMS Terms & Conditions.

4. How We Share Information

We do not sell or rent personal information. We may disclose information in the following limited circumstances:

• Service providers: To companies that help us operate our website, communications, scheduling, payment processing, analytics, data storage, security, and business systems. They receive information only for the work they perform for us.
• At your direction: When you request or authorize a disclosure.
• Legal and safety purposes: When reasonably necessary to comply with law, legal process, or government requests; enforce agreements; prevent fraud; or protect the rights, property, or safety of Sound Source, our customers, or others.
• Business changes: In connection with a merger, financing, sale of assets, reorganization, or similar business transaction, subject to appropriate safeguards.

For clarity, the service-provider exception above does not permit a provider to use mobile information, SMS opt-in data, or consent for its own marketing or to share it with unaffiliated parties for their marketing.

5. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, maintain site functionality, understand website traffic, improve performance, and help protect the site. Analytics providers may receive technical information about visits to our website.

You can usually adjust cookie controls through your browser. Blocking some cookies may cause parts of the website to function differently. Our website may also link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

6. Your Choices and Privacy Requests

You may ask us to update or correct your contact information, change your communication preferences, or make another privacy request. Depending on applicable law and the nature of the request, you may also have rights to request access to or deletion of certain personal information.

To make a request, contact us using the information below. We may need to verify your identity before completing a request. We may retain information when reasonably necessary to complete transactions, maintain service and warranty records, comply with law, resolve disputes, prevent fraud, or enforce agreements.

To stop text messages, reply STOP. To stop marketing emails, use the unsubscribe method in the message when one is provided or contact us directly.

7. Security, Retention, and Children

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and warranty records, meeting legal obligations, and resolving disputes. Retention periods vary depending on the type of information and why it was collected.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

8. Changes to This Privacy Policy

We may update this Privacy Policy as our practices, services, or legal obligations change. The effective date at the top of this page shows when the policy was last revised. Material changes will be communicated in a manner appropriate to the change.